Privacy Policy

Introduction

At LevelUp Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming lounge, use our services, or interact with our website. Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

• Identity Information: Name, date of birth, and photo identification (for age verification where applicable).
• Contact Information: Email address, telephone number, and physical address.
• Account Information: Username, password, and membership details.
• Payment Information: Credit card details, billing address, and transaction history.

Usage Information

• Device Information: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on pages, links clicked, and gaming activity within our facilities.
• Location Data: General location information derived from your IP address.

How We Collect Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when creating an account, making a booking, contacting us, or participating in tournaments.
• Automated Technologies: When you visit our website, we may use cookies, web beacons, and other tracking technologies to collect usage information.
• Third Parties: We may receive information about you from third parties, such as payment processors, social media platforms, or tournament organizers.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, process payments, and provide you with our gaming and esports services.
• Communication: To respond to your inquiries, send service updates, and provide customer support.
• Marketing: To inform you about promotions, events, and offers that may interest you (with your consent).
• Improvement: To analyze usage patterns, conduct research, and improve our services and facilities.
• Security: To protect our services, prevent fraud, and ensure the safety of our users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may disclose personal information that we collect or that you provide:

• To our subsidiaries and affiliates for the purposes outlined in this Privacy Policy.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LevelUp Australia's assets.
• To fulfill the purpose for which you provide it, such as registering you for tournaments.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LevelUp Australia, our customers, or others.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encryption of sensitive data during transmission and at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication measures for our staff.
• Regular training for our employees on data protection and security practices.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process your personal information.
• Whether we can achieve those purposes through other means.
• Applicable legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information we hold.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information in certain circumstances.
• Restriction: You may request restriction of processing of your personal information.
• Data Portability: You may request transfer of your personal information to another service provider.
• Objection: You may object to processing of your personal information in certain circumstances.
• Withdrawal of Consent: You may withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

For users under the age of 18 but older than 13, we require parental consent for participation in our junior programs and collection of their personal information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by email.

Your continued use of our services after we make changes indicates your acceptance of such changes, so please check the policy periodically for updates.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

LevelUp Australia
55 Tech Park Dr, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 3 8652 7741